Return Policy for Broadwire Networks
At Broadwire Networks, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes a product may not be what you expected. We have established the following return policy to address any concerns and maintain the highest level of customer satisfaction.
Money Back Guarantee for Unopened Items:
If you are not 100% satisfied with your purchase, we offer a money-back guarantee for any unopened items in their original condition. You may return these items for a full refund within 30 days of purchase. To initiate a return, don’t hesitate to get in touch with our customer service team at [contact information], and they will guide you through the process. Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part.
Refund for Opened Items:
We understand that to evaluate a product fully, it may need to be opened and inspected. If you have opened the item but decide it does not meet your needs, you may still return it within 30 days of purchase for a refund. However, we will refund 90% of the purchase price for opened items to cover our restocking fees. The item must be returned in its original packaging, including all accessories and documentation that came with it. To return an opened item, don’t hesitate to contact our customer service team at support@broadwire.net for assistance.
Exclusions and Limitations:
Certain items may be excluded from our return policy due to their nature. These exceptions will be marked on the product description page. Additionally, we cannot accept returns of products that are damaged or missing parts not due to our error.
Process for Returns:
- Contact our customer service team to initiate a return.
- Provide proof of purchase and details about the item you wish to return.
- Follow the instructions provided by our team to ship the item back to us.
- Once we receive and inspect the item, we will process your refund. For unopened items, you will receive a full refund, and for opened items, you will receive a refund of 90% of the purchase price.
Refunds will be processed using the original payment method within 7 business days of receiving the returned item.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us at support@broadwire.net. Our customer service team is here to help ensure your satisfaction.