Broadwire Networks, LLC — SMS Privacy Policy
Last updated: June 10, 2025
Broadwire Networks, LLC (“Broadwire,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains what data we collect when you interact with our text-message (“SMS”) communications, how we use and protect that data, and the choices available to you. It applies solely to information collected through SMS; for all other channels, please see our full Privacy Policy at https://www.broadwire.net/privacy.
1. Information We Collect via SMS
| Category | Examples |
|---|---|
| Contact Data | Mobile phone number you use to enroll or communicate with us. |
| Message Content | Text of messages you send or receive, including any information you voluntarily provide (e.g., service details, survey responses). |
| Technical & Usage Data | Timestamps, delivery status, message segment counts, carrier name, and other metadata supplied by your wireless operator or our messaging platform. |
We do not collect precise device location, app usage logs, or payment card details through SMS.
2. How We Use Your Information
We process SMS-related data to:
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Deliver transactional messages (e.g., appointment reminders, outage alerts, ticket updates).
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Send marketing texts you have expressly opted in to receive (max 4/month).
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Respond to your HELP requests and provide customer support.
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Maintain legal and security compliance, including anti-spam record-keeping (10DLC) and fraud detection.
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Analyze and improve our products and services (aggregate, de-identified statistics only).
We will not sell, rent, or share your mobile number or message content with third-party marketers.
3. Information Sharing
We share SMS data only with:
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Wireless carriers and SMS aggregators to transmit your messages.
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Service providers who help us manage messaging infrastructure or analytics and are bound by confidentiality agreements.
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Authorities when required by law, subpoena, court order, or to protect rights, property, or safety.
4. Data Retention
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Operational logs (phone number, delivery receipts) are retained for up to 18 months to comply with carrier auditing rules.
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Message content is retained in accordance with your organization’s Microsoft Teams retention policies or, if none apply, for no longer than 24 months.
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We permanently delete or anonymize data once retention periods expire, unless a legal hold is in place.
5. Security Measures
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Encrypted transport (TLS) between Broadwire, carriers, and Microsoft’s Teams platform.
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Role-based access controls; only authorized personnel may view SMS logs.
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Periodic vulnerability assessments and 24 × 7 security monitoring.
6. Your Choices
| Your Right | How to Exercise |
|---|---|
| Opt-out of texts | Reply STOP to any message or email support@broadwire.net. |
| Access, correct, or delete data | Email privacy@broadwire.net with your request; we will authenticate your identity and respond within 30 days. |
| Change marketing preferences | Text HELP for options or manage preferences in your Broadwire customer portal. |
Opt-out requests are honored immediately; you’ll receive one final confirmation text.
7. Children’s Privacy
Our SMS Program is intended for adults 18 + (or the age of majority in your jurisdiction). We do not knowingly collect data from children under 13.
8. International Users
Our SMS service currently targets U.S. and Canadian numbers only. If you text us from another country, your data will be processed in the United States, which may have different privacy laws than your home jurisdiction.
9. Changes to This Policy
We may revise this SMS Privacy Policy periodically. Updates will appear at https://www.broadwire.net/sms-privacy with a new “Last updated” date. Material changes will also be announced via SMS or email before taking effect.
10. Contact Us
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Email: privacy@broadwire.net
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Phone: (617) 544-7095 (Mon–Fri 8 a.m.–6 p.m. ET)
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Mail: Broadwire Networks, LLC
Attn: Privacy Office
232 Main Street, Unit 623
Dighton, MA 02715, USA
© 2025 Broadwire Networks, LLC. All rights reserved.